Refund & Returns Policy

At Farm To Kitchen BD, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not satisfied with your purchase, we are here to help with our refund and return policy.

1. Returns

We accept returns under the following conditions:

• Items must be returned within 7 days of the delivery date.

• The product must be unused, in its original packaging, and in the same condition as received.

• Perishable goods such as fresh fruits, vegetables, and dairy products cannot be returned.

• Proof of purchase or receipt must be provided.

2. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 7-10 business days to the original payment method.

• If the refund is delayed, please check with your bank or payment provider.

• Delivery charges are non-refundable.

3. Exchange Policy

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us within 48 hours of receiving the product.

4. Non-Returnable Items

Certain items are non-returnable, including:

• Perishable goods (fresh food items, dairy, etc.)

• Items purchased during promotions or clearance sales

• Opened or used personal care products

5. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at [your email/phone].

• Provide your order number and reason for return.

• Ship the product to our return address as instructed by our team.

6. Cancellation Policy

• Orders can be canceled before they are dispatched. Once dispatched, the order cannot be canceled.

• Refunds for canceled orders will be processed within 5-7 business days.

For any further inquiries regarding our Refund & Returns Policy, please contact us at [your contact information].

Farm To Kitchen BD reserves the right to update or modify this policy at any time without prior notice.